Refund Policy

Refund Policy

At Brandbeam, we strive to ensure that you are completely satisfied with your custom laptop. If for any reason you are not happy with your purchase, we’re here to help. Please read through our refund policy to understand your rights and options.

1. Return Eligibility

We offer a 30-day return policy. To be eligible for a return:

  • The laptop must be in new, unused condition, with no signs of damage or wear.
  • The return request must be submitted within 30 days of receiving your laptop.
  • The laptop must be returned in its original packaging with all accessories and documentation included (e.g., chargers, cables, manuals).

2. How to Request a Refund

To begin the return process:

  1. Contact Our Support Team: Reach out to our customer service team at support@brandbeampc.com or through our website’s live chat. Provide your order number and reason for return.

  2. Return Authorization: Once your return is approved, we’ll issue you a Return Authorization (RA) number and instructions on how to return the laptop.

  3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part. We recommend using a trackable shipping service for returns to ensure that your laptop arrives safely.

3. Refund Process

Once we receive your returned laptop and confirm that it meets our eligibility criteria:

  • Refunds will be processed to the original payment method within 3-5 business days.
  • Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect model or defective item).

If the laptop is returned in a condition that is not deemed "new and unused," a restocking fee of 10-15% may be applied, depending on the condition of the product.

4. Exceptions to the Refund Policy

Certain circumstances may not qualify for a full refund:

  • Custom Configurations: Laptops that have been significantly customized with special requests or personalized features may not be eligible for returns unless there is a manufacturing defect.
  • Opened Software or Accessories: Opened software, digital downloads, or accessories are generally non-returnable.
  • Damaged Products: If the laptop is returned with physical damage, missing parts, or altered components, it may not be eligible for a refund, and a restocking fee may apply.

5. Warranty and Defective Items

If you experience issues with your laptop that are covered under our 1-3 year warranty, we offer free repairs or replacements rather than a refund. If your laptop arrives with a manufacturing defect, please contact us immediately to begin the replacement process.

6. Contact Us

If you have any questions or need assistance with the return or refund process, please contact our customer support team at:

We are here to help and will do everything we can to resolve your issue promptly.

By purchasing from Brandbeam, you agree to the terms of this refund policy.