Shipping

Shipping Policy

At Brandbeam, we want to ensure that your custom laptop arrives safely and promptly. Below is everything you need to know about our shipping process.

1. Shipping Timeframe

Once you’ve completed your order and your custom laptop is ready, we strive to get it to you as quickly as possible. The general timeline for receiving your laptop is as follows:

  • Processing & Assembly Time: Your laptop will be assembled and quality-checked within 1-2 business days.
  • Shipping Time: After assembly, shipping typically takes between 2-3 business days depending on your location and the shipping method selected at checkout.

Overall, you can expect to receive your laptop in approximately 3-5 business days from the time of your order. Shipping times may vary due to high demand, holidays, or unexpected delays.

2. Shipping Methods

We offer multiple shipping options to meet your needs:

  • Standard Shipping: 3-5 business days (available in most areas).
  • Expedited Shipping: 2-3 business days (additional fees apply).

At checkout, you’ll be able to choose your preferred shipping method and see the associated costs. Please note that shipping rates are calculated based on the weight, size, and destination of your order.

3. Shipping Charges

Shipping charges are calculated based on your selected shipping method and the delivery location. Free standard shipping is available on orders over a certain amount (subject to terms and conditions). You can view the shipping cost during checkout before finalizing your order.

4. Order Tracking

Once your custom laptop has shipped, you will receive an email notification with tracking information. You can track the status of your shipment directly through the carrier’s website.

If you did not receive your tracking details or are having trouble tracking your order, please contact our customer support team at support@brandbeampc.com.

5. Shipping Restrictions

  • P.O. Boxes: We do not currently ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical street address at checkout.

6. Shipping Delays

While we make every effort to ensure that your laptop is shipped promptly, please note that unexpected delays can sometimes occur due to weather, holidays, or carrier issues. If there are significant delays in the delivery of your order, we will notify you as soon as possible.

If you have concerns about your order’s delivery status, don’t hesitate to reach out to our customer support team.

7. Damaged or Lost Shipments

In the rare event that your laptop is damaged during shipping or goes missing, please contact us immediately at support@brandbeampc.com. We will work with the carrier to resolve the issue, and if necessary, offer a replacement or refund. To help us process your claim quickly, please provide your order number and any relevant details about the damage or missing shipment.

8. Contact Us

If you have any questions about shipping, delivery times, or your order status, feel free to reach out to our customer support team:

We’re here to assist you and ensure that your custom laptop arrives safely and on time.

By purchasing from Brandbeam, you agree to the terms outlined in this Shipping Policy.